Note: You can enjoy one-time free local return for one order.Returning packages via a designated local return service point or via a door-to-door pickup service is free.Sellers that offer the Free Return service will have a label or icon on their product details page confirming this service is available. The seller can choose whether or not to offer this extra service. In addition, not all products on include the Free Return service.At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel. Not all countries have Free Return service.Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China). Refund will be processed to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.Remember to select 'Return Goods" while opening the dispute.Return items locally and easily: 1) Get the return code or label, 2) wait for door-to-door pickup service or take your package to the designated service point and, 3) lastly, wait for the local warehouse to confirm receipt of your returned package.With 'Free Return' service, you have 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. Sellers that offer 'Free Return' service will have 'Free Return' icon on their item details page. Besides, you can contact Paypal from the order detail page to escalate your dispute. Most sellers will return your money in 15 days. Send an email to and discuss the issue with us to sort out solutions. Please contact within 15 days since you receive your products. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. You can get a refund 15 days after the claim process finishes. We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period.
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